Privacy Policy

Last updated: 24/09/2026

At Eduhive Online School, we respect the privacy of our students, parents, guardians, staff, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, online learning platform, admission forms, payment pages, communication channels, and related school services.

By using our website or enrolling in our online school, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

This may include:

• Student name
• Parent or guardian name
• Email address
• Phone number
• Home country or location
• Date of birth or age of the student
• Grade or year group
• Previous school or academic background
• Emergency contact details
• Any information provided during admission or enquiry forms

Learning and Academic Information

As part of providing online education, we may collect:

• Attendance records
• Assignment submissions
• Assessment results
• Progress reports
• Teacher feedback
• Learning activity on the online platform
• Class participation records

Payment Information

When payments are made for school fees or related services, we may collect billing details such as name, contact details, payment reference, invoice information, and transaction status.

We do not store full card details unless handled securely by an authorised payment provider.

Technical Information

When you visit our website or use our online platform, we may collect:

• IP address
• Browser type
• Device type
• Login activity
• Pages visited
• Cookies and similar tracking data
• Platform usage information

2. How We Use Your Information

We use personal information to:

• Process enquiries and admissions
• Enrol students into our online school
• Provide live classes, recorded lessons, assignments, assessments, and academic support
• Communicate with parents, guardians, and students
• Share progress updates and school announcements
• Manage payments, invoices, and fee records
• Improve our website, platform, and learning experience
• Provide technical support
• Ensure student safety and responsible platform usage
• Comply with legal, regulatory, or administrative requirements

3. Children’s Privacy

As an online school, many of our users are children. We collect student information only for educational, administrative, safety, and communication purposes.

Where required, we rely on consent from parents or legal guardians before collecting or processing student information. Parents and guardians are responsible for ensuring that the information provided during enrolment is accurate and up to date.

Students should not submit personal information without the knowledge or consent of their parent or guardian.

4. Online Classes and Learning Platform

Our online classes may take place through video conferencing tools, learning management systems, messaging platforms, or other education technology services.

During online learning, we may process:

• Student login details
• Class attendance
• Chat messages related to learning
• Assignment uploads
• Teacher feedback
• Video or audio participation where applicable

Classes may be recorded for educational, training, quality, or safeguarding purposes. Where class recordings are used, access will be limited to authorised users.

5. Sharing of Information

We do not sell personal information.

We may share information only when necessary with:

• Teachers and school staff
• Online learning platform providers
• Payment processors
• IT and website service providers
• Communication tools used by the school
• Regulatory authorities, where required by law
• Professional advisers, where necessary

All third-party providers are expected to handle personal information securely and only for the purpose of providing services to the school.

6. Payments and Billing

Payments may be processed through third-party payment gateways. These providers may collect and process payment information in line with their own privacy and security policies.

We may retain payment records, invoices, receipts, and billing communication for administrative, accounting, and legal purposes.

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve user experience, understand website performance, remember preferences, and support marketing or analytics activities.

Users can adjust their browser settings to refuse or delete cookies. However, some website features may not function properly without cookies.

8. Marketing Communications

We may send updates about admissions, programmes, offers, events, or school news to parents, guardians, or website visitors who have contacted us or opted in to receive communication.

You may unsubscribe or request to stop receiving marketing messages at any time.

Important school-related or administrative messages may still be sent where necessary.

9. Data Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These steps may include access controls, password protection, secure systems, staff training, and limiting access to authorised personnel only.

However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

10. Data Retention

We retain personal information only for as long as necessary to provide school services, maintain academic and administrative records, meet legal obligations, resolve disputes, and support legitimate school operations.

When information is no longer needed, we will securely delete, anonymise, or archive it where appropriate.

11. International Data Transfers

As an online school, we may use digital platforms, software, or service providers located in different countries. This means personal information may be transferred, stored, or processed outside your country of residence.

Where this happens, we take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy requirements.

12. Parent and Student Rights

Depending on applicable laws, parents, guardians, or eligible students may have the right to:

• Request access to personal information
• Correct inaccurate or outdated information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Object to certain types of processing
• Request a copy of personal information
• Ask questions about how information is used

To make a request, please contact us using the details below.

13. Third-Party Links

Our website or learning platform may contain links to third-party websites, tools, or resources. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to read the privacy policies of any external websites or platforms they use.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or school operations.

Any updated version will be posted on our website with the revised “Last updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

School Name: Eduhive Online School
Email: admin@eduhiveonlineschool.com